As a belated birthday gift my granparents took me to a restaurant that I've always wanted to go to. Lakeside Park, located on the Isle of Wight, is known for its high class restaurant and spa facilities. Its located in Wootten Bridge, near a lovely and scenic lakeside. The restaurant is presented in a modern, clean and crispy white decor.
When entering the restaurant we were welcomed warmly and shown to our booked table. We were read the specials and explained that we could order from the fixed menu or the a la carte menu. I ordered a Kir Royale, cause it was my (belated) birthday and cause why not. Drinks came promptly after we ordered them. We were left alone to decide what we would like and after about 5 minutes we ordered.
For my starter I ordered the scallops with pork belly, cauliflower puree and mango puree. The presentation was incredible! Art on a plate or slate rather. I'm not fussy on slates for plates but the black against the cauliflower and scallops, it really popped. The saltiness pork against the fishy scallop then partnered with the fruity mango was balanced well with a number of different flavours and textures.
Main course was also beautifully presented, I did feel it need a little more colour however. It was a fillet of halibut served with Parisian potatoes, curly kale and braised red cabbage. The halibut was perfectly cooked but I did find 2 thin bones-it happens with fish- and perfectly seasoned too. The potatoes and curly kale were also perfectly cooked, however the red cabbage was bitter and I felt that it was a little out of place on the dish.
Now dessert took ages to order. With the restaurant filling up, our waitress was a little flustered and passed us a number of times before we had to ask for a dessert menu. The Lakeside 'Toffee Crisp' looked interesting, so I ordered that! Dessert was hand prepared, so it did take a little while, but it was worth the wait. The dessert itself was made up of a blood orange sorbet, chocolate popping candy 'soil', a dark chocolate cup filled with a caramel sauce and a chocolate mousse topped with crispy oranges. One of the best desserts I've ever had!
Overall, the whole experience was amazing. The menu is pricey, so its worth a visit for a special occasion. The staff were kind if a little over flustered and familiar, some of the staff were a little unprofessional by stating that my Nan was 'doing a runner' when she was just going to use the restroom. Which made us a little uncomfortable. But other then that, both the waiter and waitress were nice enough.
Showing posts with label restaurant reviews. Show all posts
Showing posts with label restaurant reviews. Show all posts
Wednesday, 18 May 2016
Wednesday, 6 April 2016
Penny Reviews Restaurants: Truffles of Southsea
On a brilliant sunny Thursday afternoon, I went for lunch with my nan to a restaurant that she would like, so we ended up in Southsea at a restaurant that I've been to before and had nothing but good experiences, Truffles of Southsea.
We arrived at 1:15pm, so well within time for the lunch time set menu. We settled down into the somewhat empty restaurant, with a lack of people it seemed a little chilly. There was a woman who was serving who was extremely polite and offered to take our coats for us. She allowed us to sit wherever we wanted to and asked us if we wanted a drink, an americano and a diet coke later. We settled on reading the lunch special set menu, which was really good value for money (£9,95 for two courses and £11.95 for three courses). I was impressed with the quality of the menu and ordered a cured salmon as a starter and seabass fillet with parmesan polenta and a beurre blanc sauce for my main course, with a side of triple cooked chips.
The waitress asked if we needed the heating on and we said yes, sadly the air conditioning wasn't behaving correctly, so we had to sit a little chilly. The wait for the starters was perfect and presentation was lovely, with great attention to detail. The taste of the cured salmon was perfect, it reminded me of a sashimi texture, not raw however but not quite cooked. There was a beetroot and radish spread on the plate which added colour as well as flavour to the dish. Light and tasty as a starter.
The starters were left on the table for about 2 minutes before being taken away by the polite waitress. She asked if we enjoyed the starters and made she we had enough to drink. She didn't linger too long at the table to make it awkward, as she cleared away our plates.
We didn't need to wait too long for the main course, approx 10 minutes at the most. The seabass fillets were cut into angles, which made it look very contemporary. The parmesan polenta added colour to the dish and the beurre blanch added a richness that really brought the dish together. The issue I had was I found three bones my fish. I know that fish have bones and of course, there is never a guarantee that fish fillets will be completely boneless. Its a hazard that you have to take when you eat fish, however its still a little off putting. Even though the dish was nice, I felt a little more beurre blanc sauce would have been appreciated. The triple cooked chips were an absolute delight, a perfect mix of soft middle and crunchy outside. I also noted that there was a little flavour of truffle on the chips, which was a really nice touch.
We didn't opt for dessert or a drink as we felt that we wanted to leave because we were so full as well as being a little cold still. The waitress gave us the bill and we paid, but not without a little conversation. For £25.90 for a quality 2 course meal, drinks and a side dish, its a good price for a great lunch.
We arrived at 1:15pm, so well within time for the lunch time set menu. We settled down into the somewhat empty restaurant, with a lack of people it seemed a little chilly. There was a woman who was serving who was extremely polite and offered to take our coats for us. She allowed us to sit wherever we wanted to and asked us if we wanted a drink, an americano and a diet coke later. We settled on reading the lunch special set menu, which was really good value for money (£9,95 for two courses and £11.95 for three courses). I was impressed with the quality of the menu and ordered a cured salmon as a starter and seabass fillet with parmesan polenta and a beurre blanc sauce for my main course, with a side of triple cooked chips.
The waitress asked if we needed the heating on and we said yes, sadly the air conditioning wasn't behaving correctly, so we had to sit a little chilly. The wait for the starters was perfect and presentation was lovely, with great attention to detail. The taste of the cured salmon was perfect, it reminded me of a sashimi texture, not raw however but not quite cooked. There was a beetroot and radish spread on the plate which added colour as well as flavour to the dish. Light and tasty as a starter.
The starters were left on the table for about 2 minutes before being taken away by the polite waitress. She asked if we enjoyed the starters and made she we had enough to drink. She didn't linger too long at the table to make it awkward, as she cleared away our plates.
We didn't need to wait too long for the main course, approx 10 minutes at the most. The seabass fillets were cut into angles, which made it look very contemporary. The parmesan polenta added colour to the dish and the beurre blanch added a richness that really brought the dish together. The issue I had was I found three bones my fish. I know that fish have bones and of course, there is never a guarantee that fish fillets will be completely boneless. Its a hazard that you have to take when you eat fish, however its still a little off putting. Even though the dish was nice, I felt a little more beurre blanc sauce would have been appreciated. The triple cooked chips were an absolute delight, a perfect mix of soft middle and crunchy outside. I also noted that there was a little flavour of truffle on the chips, which was a really nice touch.
We didn't opt for dessert or a drink as we felt that we wanted to leave because we were so full as well as being a little cold still. The waitress gave us the bill and we paid, but not without a little conversation. For £25.90 for a quality 2 course meal, drinks and a side dish, its a good price for a great lunch.
Labels:
cured,
fish,
lunch,
main course,
meal,
restaurant,
restaurant reviews,
salmon,
seabass,
southsea,
starter
Wednesday, 30 March 2016
Penny Reviews Restaurants: The Coast Bar and Restaurant
When spending a little down time with my family on the Isle of Wight we found our way over to Cowes. The location itself is very well known for its yachting enthusiasts and small cafes. Being still in the Winter season, I wasn't expecting much to be open. That's when we happened upon The Coast bar and restaurant, which was full, almost to bursting! It looked like a busy lunchtime. As we entered we were greeted with the restaurant manager, he politely greeted us and directed us to an available table for two.
The layout of the restaurant was cool, with sharp lines, comfortable chairs and with a view into the kitchen, which boasts a woodfire kitchen. What I really like in any restaurant is cleanliness, and Coast is spotless.
The waitress handed us a menu each and asked us for a drinks order. One americano and diet coke later! The menu was small but well thought out with options for veterinarians. As we browsed the menu, the drinks were placed down and we were asked if we would like water for the table. In any restaurant that I've ever been in, I don't think I've ever been asked I would like water for the table. Its a really nice touch. Also, I would like to point out, that we were given a good amount of time to browse before the waitress came to take our order.
I opted for a starter of 'Pan fried Scallops with a Cauliflour Puree' and for my main course, 'Venison with Rosemary carrots, Celeriac Puree and Cranberry Jus'. I took in the atmosphere and everyone was content, including the staff were amiable. It was really reassuring and comfortable, even though we were surrounded by lots of people.
My starter arrived within 10 minutes, I enjoyed every bite of it! I wish they had a main course version. The scallops were cooked perfectly, not chewy or rubbery. The addition of the pancetta really brought the dish together. The size was perfect as a starter, not to small or large. Presentation was lovely as well.
The wait for the main course was a bit much, I think we waited about 40 minutes- (ish?), however we were always attended. When we finished the water jug, it was replenished and replaced as quickly. The staff here were so on the ball. The wait for our main course didn't arise as an issue as the staff were so attentive.
When the main course did arrive, it was worth the wait. Beautifully presented and my venison was served pink (as it should be), it was juicy and well seasoned. The dish also had parsnip chips, which wasn't mentioned on the menu but it was a great texture against the soft texture of the meat and puree. The jus itself I felt could have been more tart, as it was a cranberry jus, but I still enjoyed it.
Honestly, it was hard to pick out any fault with the food or service for that matter. I was so impressed with the whole experience. It was a little pricey for a lunch (£44 approx), we got what we'd paid for. If this is the quality of service and food at lunch, I would love to come here during the evening!
Overall, I would highly recommend that you make the effort to visit this restaurant, even if its for a coffee. I will definitely be coming here again!
The layout of the restaurant was cool, with sharp lines, comfortable chairs and with a view into the kitchen, which boasts a woodfire kitchen. What I really like in any restaurant is cleanliness, and Coast is spotless.
The waitress handed us a menu each and asked us for a drinks order. One americano and diet coke later! The menu was small but well thought out with options for veterinarians. As we browsed the menu, the drinks were placed down and we were asked if we would like water for the table. In any restaurant that I've ever been in, I don't think I've ever been asked I would like water for the table. Its a really nice touch. Also, I would like to point out, that we were given a good amount of time to browse before the waitress came to take our order.
I opted for a starter of 'Pan fried Scallops with a Cauliflour Puree' and for my main course, 'Venison with Rosemary carrots, Celeriac Puree and Cranberry Jus'. I took in the atmosphere and everyone was content, including the staff were amiable. It was really reassuring and comfortable, even though we were surrounded by lots of people.
My starter arrived within 10 minutes, I enjoyed every bite of it! I wish they had a main course version. The scallops were cooked perfectly, not chewy or rubbery. The addition of the pancetta really brought the dish together. The size was perfect as a starter, not to small or large. Presentation was lovely as well.
The wait for the main course was a bit much, I think we waited about 40 minutes- (ish?), however we were always attended. When we finished the water jug, it was replenished and replaced as quickly. The staff here were so on the ball. The wait for our main course didn't arise as an issue as the staff were so attentive.
When the main course did arrive, it was worth the wait. Beautifully presented and my venison was served pink (as it should be), it was juicy and well seasoned. The dish also had parsnip chips, which wasn't mentioned on the menu but it was a great texture against the soft texture of the meat and puree. The jus itself I felt could have been more tart, as it was a cranberry jus, but I still enjoyed it.
Honestly, it was hard to pick out any fault with the food or service for that matter. I was so impressed with the whole experience. It was a little pricey for a lunch (£44 approx), we got what we'd paid for. If this is the quality of service and food at lunch, I would love to come here during the evening!
Overall, I would highly recommend that you make the effort to visit this restaurant, even if its for a coffee. I will definitely be coming here again!
Labels:
cook,
Cowes,
food,
Isle of Wight,
main course,
Penny Reviews,
restaurant,
restaurant reviews,
starter
Friday, 31 July 2015
Penny Reviews:Victory Tearoom
"Something big, that I can buy stuff from... but I can't buy it?... and its yellow?"
That was the riddle that my mum presented to me. In the car, on the way to The House of Chilli at Holliers Farm on the Isle of Wight. It was a surprise trip and it really sparked my interest on what was awaiting us. Apart from chilli.
As we exited the car, it was apparent that there was a huge yellow bus facing us. It took me by surprise but the beautifully decorated outside seating area nextdoor to the bus. The sign read 'Victory Tearoom' on the back of the double decker. Honestly, pictures (and videos) say more than words. The bunting and colourful pinwheels were a delightful addition.
I'm not easily impressed, but this tearoom was impressive. And the big double decker is just that, a tearoom! The whole theme just screamed vintage. Bunting, decorative tea-cosies, pretty teacups and saucers were adorned all over. Very sweet and very cute.
After taking in all the scenery, we ordered some light lunch. I got a brie, bacon and cranberry panini, with a fresh salad garnish. It was just as I expected, tasting great and fresh. I didn't fancy a cake at the time, although I wish I did on hindsight!
Marilyn and Shirley, the stunningly vintage dressed women who came up with the concept were happy to pose for a quick photo! The attention to detail in all aspects of the tearoom has been thought off, including staff uniform.
Marilyn and Shirley, the stunningly vintage dressed women who came up with the concept were happy to pose for a quick photo! The attention to detail in all aspects of the tearoom has been thought off, including staff uniform.
The Victory Tearoom, is a very unique place to visit. I would highly recommend a visit to this tearoom if you like the vintage look and some beautifully prepared food. Its non fussy menu and great service should leave you feeling that vintage vibe throughout the rest of your visit.
(BTW this was not a paid/sponsored post.)
Labels:
food and drink reviews,
Isle of Wight,
pastry,
restaurant reviews,
review,
vintage
Wednesday, 22 October 2014
Penny Reviews: Restaurants-The Aqua Hotel Restaurant
Remember a while back I said I'd be doing restaurant reviews? I didn't? Well I'm sure I did a Top Ten Tips regarding writing them. Here's the review on the Aqua Hotel in Shanklin, on the Isle of Wight. I'll leave a link to their website at the bottom of the review. Let me know what you think!
When walking up on the stone steps to the hotel, the general look is clean and modern. The outdoor seating area was full of holiday makers who were happily sipping drinks and eating meals. The atmosphere in the bar area and the outside seating area was relaxed and casual. The views here are also fantastic. Your practically sitting on the beach! Seriously, the views are amazing (but I'm not clever enough to take a picture erg..).
My party decided to chill out in the bar area for a drink (lemonade, pint of Guinness and a glass of chardonnay), and again the friendly bar staff made the ordering process like a breeze.
When entering the restaurant, the whole place was buzzing with customers. Its clearly a popular place! I was very pleased to find that the tables, chairs, cutlery and everything was spotless. Seriously, this place did not have a speck of dust or dirt on anything. I think the modern minimal décor enhances how clean the place is, as well as giving off the illusion of more space in the restaurant.
The young lady who was our waitress for the evening, was thoroughly pleasant and gave us nachos and a sweet chilli dip to nibble on while reading the menus. I scanned the menu and found that it was very limited so, I looked over at the specials board and found one seafood dish: Baked Salmon. To be frank, I could make that at home. The seafood specials which I had seen on the board outside of the restaurant was no-where to be seen. One may assume that the specials were not available that evening.
Many of the dishes on the menu were simple and un-complex, which is refreshing to see once and a while. There was something for everyone, however I argued to my dining party, that I could make some of the dishes at home. I was promptly told that I was being too fussy and pick something! (Which can sometimes be true, coming from a hospitality background and all). The dishes were reasonably priced and inexpensive for the quality and service of the food. (Again had a stupid moment for not keeping the receipt to work out how expensive the meal was. Won't happen again!)
The waitress was polite, well-spoken and very helpful when I couldn't decide on what to have. I settled on Farmhouse Pate with Melba Toast for a starter and for my main, Mushroom and Spinach Penne Pasta with Chicken and Bacon.
The waitress topped up our drinks and gave us some chilled water, and popped our order straight through.
We didn't need to wait very long (6 minutes approx.) for our starters to arrive! I was a little surprised that I got doorstop sized bread instead of melba toast with my starter. Pate itself was course rather than smooth which added lots of texture and I think it was a pork pate but was a little unsure. The pate was a little rich for me and tasted like a standard pork pate but that doesn't mean I didn't enjoy it.
The waitress again was on the ball, and waited a few moments before taking away our starter plates and asking us if we needed any more drinks. Much like the starters, the main course came out swiftly.
I was shocked at how large my main course was! The pasta was piled on and there must have been at least one chicken breast and quite a lot of bacon too. The pasta was ladled with a creamy white wine sauce which was a little watery but did not lack in taste. I felt that it that more spinach could have been added, rocket was used as a substitute, but that's just my taste. Popeye had the right idea. As I was consuming the main course, the bulk of the dish bet me and I had a "shouldn't of had a starter moment". If you like big main courses, this is the place for you! I just could not finish it. It was that big. After that, dessert was out of the question and we got the bill.
Overall the service and friendliness of the staff really made the evening complete. I have to say that the food menu didn't stand out for me but its a popular place and the food was simple but good and with stunning views of the beach, it really makes a dining experience more special when you've got great scenery to stare at.
If you'd like to visit the restaurant here is the link to the website.
This review was not sponsored in any way and is my 100% my own opinion.
This is my first review and I know it wasn't as good as I would like but I'm going to do much better next time.
Labels:
beach,
dining,
drink,
food,
holiday,
Isle of Wight,
pasta,
pate,
restaurant,
restaurant reviews,
seaside,
view
Thursday, 11 September 2014
Penny's Top Ten Tips #4 How to Write a Restaurant Review
Its Thursday! You know what that means? Its time for Penny's Top Ten Tips! This week its: How to write a restaurant review!
1. Know a little about the place your eating at-
You most likely do this already but check out and research your restaurant before you go. Do they have an interesting back story? What is the chefs inspirational story? (because all chefs have stories like that..) Keep a note of all of these things when writing up the review.
2. Book a window seat to maximise light-
Unless its really cold that is. By sitting near the window you'll be able to fully use natural light to your advantage when taking a picture with your smartphone or camera. By the way, turn the flash off. There's nothing more frustrating when you've got a snap happy dinner guest taking pictures using a flash. I want to see my food not little bright spots in my face.
3.Keep the palate arranging to a minimum-
Don't mess with the chefs work. Leave the plate as it is. Whether its picture perfect or otherwise, just leave the plate alone if you want an honest representation of your dish.
4. Take a notebook, pen and camera-
Obviously, so you can make some tasting notes...
5. Make notes as you go-
I'm not joking with this one. I've eaten a 3-course meal and stuffed it so fast I didn't put pen to paper and didn't make a single note. I wanted to write up a good review and couldn't remember the names of dishes or what I enjoyed the most about the experience.
6. Aim for independent restaurants-
Again this is a no brainer but avoid branded chain restaurants such as Loch Fyne. There are some great places to dine out that are just down the road from you, just itching to be discovered!
7. Grab a dictionary-
Everyone is guilty of this. We all use repetitive words such as yummy, delicious, scrummy etc. It may take a couple of reviews to expand your vocabulary and really get into the swing of things.
8. Be honest- not harsh or too fluffy
When I used to write reviews I was too nice and kind. I could be smacked in the back of my head with a plate in a restaurant, without an apology [its happened], had sub-par food and flat atmosphere AND I still tipped and written a decent review because I'm a soft spot... but on the other-hand, that doesn't mean I can a totally arse-butt about it! You can't then stream out really bad stuff because your outraged about your white wine being too cold....
It's best to keep yourself balanced and the review will remain balanced.
9. Try something different-
Your going out for a meal, scanning the menu and do you often find yourself leaning to something comfortable and familiar? Well push the boat out and order something you can't make at home or don't normally have. This will then give you something interesting to write and hopefully, you can find a new foodie favourite.
10. Enjoy the experience-
Try not to get too bogged down in the reviewing process. Enjoy the meal for what it is. Its a fun food review not an essay
Have you written a restaurant review? Share in comments!
1. Know a little about the place your eating at-
You most likely do this already but check out and research your restaurant before you go. Do they have an interesting back story? What is the chefs inspirational story? (because all chefs have stories like that..) Keep a note of all of these things when writing up the review.
2. Book a window seat to maximise light-
Unless its really cold that is. By sitting near the window you'll be able to fully use natural light to your advantage when taking a picture with your smartphone or camera. By the way, turn the flash off. There's nothing more frustrating when you've got a snap happy dinner guest taking pictures using a flash. I want to see my food not little bright spots in my face.
3.Keep the palate arranging to a minimum-
Don't mess with the chefs work. Leave the plate as it is. Whether its picture perfect or otherwise, just leave the plate alone if you want an honest representation of your dish.
4. Take a notebook, pen and camera-
Obviously, so you can make some tasting notes...
5. Make notes as you go-
I'm not joking with this one. I've eaten a 3-course meal and stuffed it so fast I didn't put pen to paper and didn't make a single note. I wanted to write up a good review and couldn't remember the names of dishes or what I enjoyed the most about the experience.
6. Aim for independent restaurants-
Again this is a no brainer but avoid branded chain restaurants such as Loch Fyne. There are some great places to dine out that are just down the road from you, just itching to be discovered!
7. Grab a dictionary-
Everyone is guilty of this. We all use repetitive words such as yummy, delicious, scrummy etc. It may take a couple of reviews to expand your vocabulary and really get into the swing of things.
8. Be honest- not harsh or too fluffy
When I used to write reviews I was too nice and kind. I could be smacked in the back of my head with a plate in a restaurant, without an apology [its happened], had sub-par food and flat atmosphere AND I still tipped and written a decent review because I'm a soft spot... but on the other-hand, that doesn't mean I can a totally arse-butt about it! You can't then stream out really bad stuff because your outraged about your white wine being too cold....
It's best to keep yourself balanced and the review will remain balanced.
9. Try something different-
Your going out for a meal, scanning the menu and do you often find yourself leaning to something comfortable and familiar? Well push the boat out and order something you can't make at home or don't normally have. This will then give you something interesting to write and hopefully, you can find a new foodie favourite.
10. Enjoy the experience-
Try not to get too bogged down in the reviewing process. Enjoy the meal for what it is. Its a fun food review not an essay
Have you written a restaurant review? Share in comments!
Labels:
10 top tips,
dinner,
lunch,
Pennys Top Ten Tips,
restaurant,
restaurant reviews
Monday, 25 August 2014
Monday Catch-Up: The First One
This blog has always been focused on recipes and is expanding into bigger and better things. I'm introducing a weekly catch-up with you readers. You know to make sure you're all doing ok and to keep you all informed on the weekends going ons and the forthcoming week in the world of Cupcakes, Cake and Passion.
Not much has been going on this weekend, on Saturday I found myself down the beach all by myself. I wasn't there for any reason apart from fresh air. As my walk along the seafront continued I noticed people constantly recording on phones, instagramming photos etc. All of which we are guilty of and there isn't anything wrong with that. But for that moment, staring at the sea, listening to the soothing sound of the waves, I thought its nice to have a break from all the tech. For a few precious minutes, I was without a camera/smartphone, and just enjoyed a relaxing moment by myself. I gathered strange looks when I started writing these thoughts down in an old school paper and pen kind of way. If you take away anything from this post is that its fine to have a break from life, step away from the mobile and just take a moment to enjoy life.
Also introducing another new feature: Baking Basics 101. Kind of what it says in the title...The inspiration came to me when I was sitting in a cafe in Dorset about a year ago, discussing with my boyfriend's mum about the joy of baking.
We were both chatting over coffee and pecan pie in a vibrant, busy cafe. Comparing recipes and techniques etc, when she mentioned that she knows quite a few people who can bake. Which is in contrast to me, I know a few people who dabble in baking, are too scared to bake for me because their scared I'll slaughter their skills or can't do so at all. I'm sure that many of you reading this post are thinking: "Basics *pffftt* I know what I doing!"
Or maybe, just maybe, a little secretly perhaps, that you would like a little 101 on the baking front.
Sometimes its good to brush up on the basics, to remind oneself that baking is both a science and an art (Woo check me out with the 'oneself'). The methods I'm going to show you are well known and commonly used in home and professional kitchens. Hopefully, we'll be covering everything you will need to know about baking.
Sometimes its good to brush up on the basics, to remind oneself that baking is both a science and an art (Woo check me out with the 'oneself'). The methods I'm going to show you are well known and commonly used in home and professional kitchens. Hopefully, we'll be covering everything you will need to know about baking.
Simply put, I'm going to be posting as often as I can, dedicated going back to the basics of baking. If there's a particular method you would like to know about then comment below, tweet or facebook me with the hashtag #bakingbasics101
Another thing that is happening is that I'm packing to go on holiday! I'm off to Tenerife with my boyfriend on our first ever overseas holiday. We've saved up super hard to afford it and we're super excited. Woo! Hopefully, the hotel will have wi-fi so I can post some pics on instagram
Happy Monday and see you on Wednesday for the first Baking Basics 101.
Labels:
foodie,
monday catch-up,
restaurant,
restaurant reviews,
weekly
Monday, 11 August 2014
Businesses v.s Bloggers (Two News Articles that Made Me Face-Palm)
I came across this news article a couple of days ago and I could not help but laugh a little at how face-palmingly silly some people can get. I'm thinking of doing some restaurant reviews myself soon, so I really want to vent my own feelings on reviews.
Basically, the first article is about a UK based blogger who posted a bad review about a shoe shop in Ireland. The bad review itself was the second link after the shoe shops homepage on Google and of course, the owner of the shoe shop was outraged and claimed that if had affected his business. He could not produce any evidence that he was affected financially, however. The end result was that the shoe shop and blogger did resolve the issue, but a link to a forum where the shoe has been slated is still searchable on Google. I'm happy that the issue was resolved to a certain degree...
And then I found this other link, again on the BBC news website.
A French blogger was fined [!!] because her bad restaurant review was "too prominent on Google". The restaurant owners claimed that the review was financially hurting their business.
So many things to vent, about both articles! But mainly the second one.
Firstly about both articles, was the service at the shop and the restaurant that bad? I mean that bad, that you needed to write a scathing review about them? This could have all been avoided if the bloggers took a step back and went: "Is what I'm saying necessary?" In this day and age, one crappy review can indeed affect a business. Look at the reviews on TripAdviser or Yelp, some are helpful and honest. And there are some are just that so outrageously bad and harsh that you can't take them seriously. This is a classic example, I recently read a restaurant review that had 4 stars on Tripadvisor, but failed to met that 5th star because it had a view of the highstreet... The restaurant address is on the highstreet, that can't be helped...think before you write.
Most professional bloggers or reviewers, I'm sure know how to write a critical review without being rude or disrespectful.
In saying that however, if a restaurant or a shop etc, did have a bad food/service/whatever, then fair enough. Bloggers should be able to write whatever they want to without being punished for honest opinion. I'd like to think that all bloggers are open and honest enough to write a decent and balanced review, whether the blogger is nice or not. Damaging a business owners' ego is not a crime.
The fact that in the second article got taken to court and fined for an honest review is, ridiculous. Her review was popular on search engines. She should not be punished because its popular on the internet. What would happen if, every single bad review ever typed, got challenged and taken to court? It would be a waste of time and money. Rather then taking on bloggers and critiques', isn't it better to improve on what they were commenting on in the first place? Is it not better to look in on a business and think "Ok why did they say this about my business? Is there something I can improve on?"
I think what I'm trying to say that, rather then placing blame one party, blaming a bad review, a judge, the business owners, the bloggers, whoever! There are lessons to learn from both articles:
I'd love to hear you thoughts on this venting post, so leave a comment below.
Basically, the first article is about a UK based blogger who posted a bad review about a shoe shop in Ireland. The bad review itself was the second link after the shoe shops homepage on Google and of course, the owner of the shoe shop was outraged and claimed that if had affected his business. He could not produce any evidence that he was affected financially, however. The end result was that the shoe shop and blogger did resolve the issue, but a link to a forum where the shoe has been slated is still searchable on Google. I'm happy that the issue was resolved to a certain degree...
And then I found this other link, again on the BBC news website.
A French blogger was fined [!!] because her bad restaurant review was "too prominent on Google". The restaurant owners claimed that the review was financially hurting their business.
So many things to vent, about both articles! But mainly the second one.
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Most professional bloggers or reviewers, I'm sure know how to write a critical review without being rude or disrespectful.
In saying that however, if a restaurant or a shop etc, did have a bad food/service/whatever, then fair enough. Bloggers should be able to write whatever they want to without being punished for honest opinion. I'd like to think that all bloggers are open and honest enough to write a decent and balanced review, whether the blogger is nice or not. Damaging a business owners' ego is not a crime.
The fact that in the second article got taken to court and fined for an honest review is, ridiculous. Her review was popular on search engines. She should not be punished because its popular on the internet. What would happen if, every single bad review ever typed, got challenged and taken to court? It would be a waste of time and money. Rather then taking on bloggers and critiques', isn't it better to improve on what they were commenting on in the first place? Is it not better to look in on a business and think "Ok why did they say this about my business? Is there something I can improve on?"
I think what I'm trying to say that, rather then placing blame one party, blaming a bad review, a judge, the business owners, the bloggers, whoever! There are lessons to learn from both articles:
- Never underestimate the power of the online world, it can make or break you.
- Bloggers have got be as honest as they can be without completely trashing a place and ruining its reputation or compromising their writing.
- Business owners, if you get a bad review on Yelp (/insert other reviewing website here), respond in a respectful way. Really think about the comments and take some time to think how you would respond. You want to remain the professional business person you are.
- Again business owners, if your doing a good job and 99.9% of your customers are happy, one review will not 'financially ruin' you.
- Also, not everyone is going to like you. Blogger or business owner. The fact is there will always be a professional complainer out there, who is ready to tear you a new one. Respond politely and professionally.
I'd love to hear you thoughts on this venting post, so leave a comment below.




































