Showing posts with label update. Show all posts
Showing posts with label update. Show all posts

Sunday, 8 January 2017

Cupcakes, Cake & Passion Vlog and Blog Update

Happy 2017! It's been a while hasn't it? It sure has been! I've been trying to type out exactly whats been going on and then Christmas happened so I made a video instead. Not to worry this is not the end of the blog but rather a new beginning. 

Check it out here:
https://youtu.be/Pgtor2rg0Zc 
Bake On! Penny x

Wednesday, 22 April 2015

Upcoming Posts

Its just a little post on an announcement on upcoming posts. I will continuing to post Fat Fridays when I can, as making and baking every week is becoming expensive. Don't worry I will post whenever I can and Fat Friday will still be a regular post. I'm also thinking of doing some videos soon. I'm in the process of learning some basic editing software (yeah good luck with that!). Not to worry I won't abandon the blog, just refreshing it! 
Bake On! Penny x

Monday, 11 August 2014

Businesses v.s Bloggers (Two News Articles that Made Me Face-Palm)

I came across this news article a couple of days ago and I could not help but laugh a little at how face-palmingly silly some people can get. I'm thinking of doing some restaurant reviews myself soon, so I really want to vent my own feelings on reviews.

Basically, the first article is about a UK based blogger who posted a bad review about a shoe shop in Ireland. The bad review itself was the second link after the shoe shops homepage on Google and of course, the owner of the shoe shop was outraged and claimed that if had affected his business. He could not produce any evidence that he was affected financially, however. The end result was that the shoe shop and blogger did resolve the issue, but a link to a forum where the shoe has been slated is still searchable on Google. I'm happy that the issue was resolved to a certain degree...

And then I found this other link, again on the BBC news website.
A French blogger was fined [!!] because her bad restaurant review was "too prominent on Google". The restaurant owners claimed that the review was financially hurting their business.

So many things to vent, about both articles! But mainly the second one.
Image from: brandeducationservices.com
Firstly about both articles, was the service at the shop and the restaurant that bad? I mean that bad, that you needed to write a scathing review about them? This could have all been avoided if the bloggers took a step back and went: "Is what I'm saying necessary?" In this day and age, one crappy review can indeed affect a business. Look at the reviews on TripAdviser or Yelp, some are helpful and honest. And there are some are just that so outrageously bad and harsh that you can't take them seriously. This is a classic example, I recently read a restaurant review that had 4 stars on Tripadvisor, but failed to met that 5th star because it had a view of the highstreet... The restaurant address is on the highstreet, that can't be helped...think before you write.

Most professional bloggers or reviewers, I'm sure know how to write a critical review without being rude or disrespectful.

In saying that however, if a restaurant or a shop etc, did have a bad food/service/whatever, then fair enough. Bloggers should be able to write whatever they want to without being punished for honest opinion. I'd like to think that all bloggers are open and honest enough to write a decent and balanced review, whether the blogger is nice or not. Damaging a business owners' ego is not a crime.

The fact that in the second article got taken to court and fined for an honest review is, ridiculous. Her review was popular on search engines. She should not be punished because its popular on the internet. What would happen if, every single bad review ever typed, got challenged and taken to court? It would be a waste of time and money. Rather then taking on bloggers and critiques', isn't it better to improve on what they were commenting on in the first place? Is it not better to look in on a business and think "Ok why did they say this about my business? Is there something I can improve on?"

I think what I'm trying to say that, rather then placing blame one party, blaming a bad review, a judge, the business owners, the bloggers, whoever! There are lessons to learn from both articles:
  • Never underestimate the power of the online world, it can make or break you.
  • Bloggers have got be as honest as they can be without completely trashing a place and ruining its reputation or compromising their writing.
  • Business owners, if you get a bad review on Yelp (/insert other reviewing website here), respond in a respectful way. Really think about the comments and take some time to think how you would respond. You want to remain the professional business person you are.
  • Again business owners, if your doing a good job and 99.9% of your customers are happy, one review will not 'financially ruin' you.
  • Also, not everyone is going to like you. Blogger or business owner. The fact is there will always be a professional complainer out there, who is ready to tear you a new one. Respond politely and professionally.
But what do you think of the articles? Should bloggers and reviewers be more considerate towards hard-working business owners? Should search engines be blamed? Are these business owners taking these reviews to heart? or are they really being affected financially?
I'd love to hear you thoughts on this venting post, so leave a comment below.


Bake On! Penny x

Friday, 5 July 2013

The Last Pastry Class

I've always been a little slow with technology. Most people nowadays have facebook and twitter very young (I know an 8 year old on facebook. It's just weird ok? Why? Don't even get me started on this), I was 18 when I first got facebook. The last of my friends to get it. 
I got twitter about 6 months ago. I was the last of my friends to become a twit. I mean erm, twitter-er. Is there even a word for it?

Anyways, yet again I am the last of my friends to do this. I now have Instagram! Now I'm not going to lie, I haven't got a clue what I'm doing but hey, I'm never against learning something new. If you wanna follow me check out the camera icon on the right here.

Another really cool announcement is that I've officially finished my pastry course. Thats right little old me has a ABC Level 2 in Pastry and Confectionery. Which means wooo! Please don't all clap at once :D
Essentially, it was 36 weeks of  the theory behind pastries and bread, learning about different pastry products and then there was the practical classes, which was my favourite part. I'm so happy that I've passed which is great, it's just a case of when I officially get qualified. So come on examiners get those red pens moving. 

But I'm also kind of sad because I'm leaving behind such a good part of my little life. You see, the people just friendly and just as enthusiastic as I am. They were wonderful people to work with and it's such a shame that I wont be able to see them for a long while or even at all. (If any of you read this one day, please email me or drop me a line) In fact, most of the class are going back to do the level 3 pastry course. I, sadly, can't due to my studies at university. I am gutted, I mean really really gutted because I wanted to expand my learning and generally have some fun with pastry. 
I'm not really an emotional person. I'm dramatic.
Oh wait that wasn't very dramatic enough, how about this:
I am dramatic!!
I find it difficult to get across how I feel to people. I'm not sure about the rest of you, but I was conditioned to believe that it was stupid to express how you feel, crying at the fact that you just dropped the last damn cupcake, or waving your arms in excitement because you know that you're going out shopping for baking bits. What I'm saying is that I don't get all mooshy like that.    
But I will say this to my pastry tutor (if she finds this, hopefully one day she will):
Faye, thank-you for your endless patience and your belief that anyone can bake and produce something amazing. You have really influenced me and helped me become more confident in my pastry abilities. Thanks to you I may have a new job in the works, thanks to you I have an excellent interview for my dissertation and lastly, thanks to you no amount of complicated pastry scares me! (Ok maybe choux pastry but I'm working on it)


Bake On! Penny x
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